Terms of Use — Coflow

1. General and Introduction

1.1 Welcome to Coflow, a software platform (SaaS) for managing the marketing, sales and clients of businesses, personal brands and agencies (the "Platform" or the "Service"), operated by SheBossIt (Cyprus) Ltd (hereinafter: "Coflow", the "Company" or "We").

1.2 These Terms of Use govern your use of the Platform and constitute a binding agreement between you (the "User" or "Customer") and Coflow. The Privacy Policy and the Data Processing Agreement (DPA) form an integral part of these Terms.

1.3 Acceptance: registering for and using the Service constitute full acceptance of these Terms. If you do not agree to the Terms, in whole or in part, you must not use the Service.

1.4 These Terms apply to all genders; any particular grammatical form is used for convenience only.

1.5 Eligibility: the Service is intended for businesses and users aged 18 and over with the legal capacity to enter into a binding agreement. As of this date, registration is invite-only, and agency registration requires a valid invite code.

1.6 Changes to the Terms: Coflow may update these Terms from time to time. Material changes will be notified within the Service or by email. Continued use after the update constitutes acceptance of the updated Terms.

1.7 Records: Coflow’s records, including electronic records of actions performed in the Service, shall constitute prima facie evidence of the correctness of those actions.

2. Account, Permissions and Roles

2.1 To use the Service you must open an account and provide accurate, complete and up-to-date details, and keep them updated.

2.2 Account security: you are responsible for keeping your login credentials confidential and for all activity in your account, and you must notify Coflow of any unauthorized use.

2.3 Permissions and roles: the Service allows you to add other users from your organization and assign them permissions and roles. You are responsible for managing these permissions and ensuring access is granted to authorized persons only.

3. Granting Agency Access

3.1 The Service allows a customer to grant an agency access to its account in two ways: (a) whole-brand access - the agency receives access to the brand’s overall activity; or (b) single-platform access - the agency receives limited access to one platform only, with no access to the rest of the data.

3.2 Granting and revoking access are initiated and controlled by the customer and may be withdrawn at any time. Revoked permissions are retained for record-keeping.

3.3 Agency status: an agency to which the customer grants access acts as a sub-processor on the customer’s behalf and instructions, and not on Coflow’s behalf. Responsibility for the customer–agency relationship rests with the customer, as detailed in the Data Processing Agreement.

4. The Service and its Features

4.1 The Service includes, among other things, tools for content management and scheduling, customer and deal management (CRM), questionnaires and forms, landing pages, booking pages, digital courses, task management, a mailing system, podcast hosting, engagement and follower tracking, and connection to external accounts.

4.2 Integrations: where you choose to connect external accounts (such as Instagram, YouTube, Google Calendar, Zoho Books, Wix, ManyChat and Rav Messer), the connection uses read-only permissions, except Google Calendar, where Coflow adds to the calendar events created through the Service (such as booked calls and meetings), and is subject to those platforms’ terms of use.

5. User Content, Intellectual Property and Data Ownership

5.1 Customer ownership of content and database: all content, files and data the customer enters or uploads to the Service, including the database of contacts, recipients and leads, are the customer’s property and responsibility. The customer is the owner of the database and the Data Controller with respect to such data.

5.2 The customer grants Coflow a limited, non-exclusive license to host, process and display its content solely for the purpose of providing the Service and subject to its instructions.

5.3 Coflow’s intellectual property: all intellectual-property rights in the Platform, the software, the design, the brand name and the logo are Coflow’s exclusive property. Copying, reproducing, reverse-engineering, selling or granting access to the Service contrary to these Terms is prohibited.

6. Customer Responsibilities — Mailing, Legality and Personal Data

6.1 Lawfulness of content and data: the customer represents and warrants that it holds all rights, permissions and consents required with respect to the content and Personal Data it uploads or processes through the Service, and that the processing is carried out on a lawful basis.

6.2 Division of responsibility in mailing: Coflow provides the mailing system only. The customer is the sender, and responsibility for the mailing content, distribution lists, obtaining recipients’ consents, and compliance with anti-spam and privacy laws rests with the customer alone.

6.3 The customer undertakes not to upload or distribute unlawful, offensive or infringing content, or malicious content that could harm the systems.

7. Artificial Intelligence and No Guarantee of Results

7.1 The Service uses artificial-intelligence tools (including Claude by Anthropic and OpenAI) for its generation features. For this purpose, content the customer enters may be transmitted to these providers, as detailed in the Privacy Policy.

7.2 Outputs are recommendations only: AI outputs are recommendations only, may contain inaccuracies, and do not constitute professional advice. The customer is responsible for reviewing and approving any output before use.

7.3 No guarantee of results: Coflow does not guarantee any business, marketing or numerical results. The success of the customer’s activity depends on many variables outside Coflow’s control.

7.4 Ownership of outputs: outputs the customer generates using the AI features belong to the customer, subject to the AI providers’ terms. However, given the nature of the technology, outputs are not unique or exclusive, and other users may receive identical or similar outputs. The customer is responsible for ensuring that its use of an output does not infringe third-party rights.

8. Third-Party Platforms and Services

8.1 The Service interfaces with third-party platforms (such as Instagram/Meta, YouTube, Google and Wix). Coflow is not responsible for the acts or omissions of these platforms, including account blocking, content removal, API or algorithm changes, and service downtime.

8.2 Use of these platforms is subject to their own terms and privacy policies, and it is the customer’s responsibility to comply with them.

9. Payments, Subscription and Cancellation

9.1 Subscription and payment: the Service is provided on a paid subscription (monthly retainer) basis, processed via Stripe and/or by invoice. Prices include VAT as applicable, unless stated otherwise.

9.2 Renewal: the subscription renews and continues until the next billing date, unless previously cancelled in accordance with this section.

9.3 Cancellation: you may cancel the subscription at any time via the account or by contacting support. Cancellation takes effect at the end of the paid billing cycle; no pro-rata refund will be given for a period already paid, and access is retained until the end of that cycle.

9.4 Price at sign-up: the base subscription price at which you joined remains your price for as long as the subscription stays active without interruption, even if the price for new subscribers rises. This applies to the base plan only. Add-ons, such as raising the number of mailing-list contacts beyond the amount included in the plan, are priced separately, and their prices and limits may change. If you cancel and later rejoin, the price in effect on the date you rejoin applies.

9.5 Credits: some AI features consume credits. The subscription includes a monthly credit allowance, and additional credit packs may be offered as one-time purchases. Purchased credits are non-refundable and cannot be exchanged for cash; their terms are shown at purchase.

9A. Your Sales to Your Own Customers Through the Service

9A.1 The Service lets the customer sell products and services to its own buyers, such as digital courses and paid calls or meetings. Payments are processed through the customer’s own Stripe account (Stripe Connect), and the funds go directly to that account, subject to Stripe’s terms.

9A.2 The customer is the seller: the engagement with a buyer is between the customer and the buyer only, and Coflow is not a party to it. The customer is responsible for the product’s content and delivery, prices, issuing invoices and receipts, applicable taxes, customer service, cancellations and refunds, and compliance with the consumer-protection laws that apply to it.

9A.3 Refunds, cancellations and payment disputes (chargebacks) with buyers are handled by the customer and at its expense.

9A.4 Fees: if Coflow charges a fee on such sales, its rate will be shown to the customer before selling is turned on. Stripe’s fees apply separately.

9A.5 Buyers’ Personal Data is processed by Coflow as a processor on the customer’s behalf, under the Data Processing Agreement.

9A.6 Coflow may disable selling in the event of misuse, a violation of law or a breach of these Terms.

10. Availability, Changes and Suspension

10.1 Service provided "As Is": Coflow makes reasonable efforts to maintain availability but does not warrant uninterrupted or error-free operation.

10.2 Coflow may modify, add or discontinue features of the Service at its discretion.

10.3 Suspension and blocking: Coflow may suspend or block access, temporarily or permanently, in the event of a breach of these Terms, a violation of law, or non-payment - until the breach or payment is remedied.

10.4 Early stage (Beta): the Service is in an early development and rollout stage and is provided as is, without express warranty. Features may change, be added or be discontinued from time to time.

11. Limitation of Liability

11.1 The Service and its content are provided "As Is" and without any express or implied warranty. Use of the Service is at the customer’s sole responsibility.

11.2 Subject to the provisions of the law, Coflow shall not be liable for any indirect, consequential or special damage or loss of profits, nor for loss of or damage to data.

11.3 Liability cap: in any event, Coflow’s aggregate monetary liability shall not exceed the amount actually paid by the customer for the Service in the 12 months preceding the event.

11.4 Exceptions to the cap: the limitation of liability and the cap in this section shall not apply to the customer’s indemnification obligation, to infringement of intellectual-property rights, to breach of confidentiality, or to the customer’s liability to pay amounts due to Coflow.

12. Indemnification

12.1 The customer undertakes to indemnify and compensate Coflow for any damage, loss or expense (including legal fees) incurred in connection with any claim or demand arising from the customer’s content, its use of the Service, breach of these Terms, its mailing activity, or violation of law or third-party rights.

13. Termination, Export and Deletion of Data

13.1 Either party may terminate the engagement in accordance with these Terms. Upon termination, access to the Service will be blocked.

13.2 Export and deletion: prior to deletion, and within 30 days of termination, the customer will be able to export the data it owns. Thereafter the data will be deleted or anonymized, except for accounting data retained for 7 years as required by law.

14. Privacy and Data Protection

14.1 Processing of Personal Data is subject to Coflow’s Privacy Policy and the Data Processing Agreement (DPA), which form an integral part of these Terms. With respect to data the customer enters about its own contacts, the customer is the controller and Coflow is the processor.

15. Miscellaneous

15.1 These Terms, together with the Privacy Policy and the DPA, constitute the entire agreement between the parties. The invalidity of any provision shall not affect the remaining Terms. Coflow may assign its rights; the customer may not assign without Coflow’s prior written consent.

15.2 Force majeure: Coflow shall not be liable for any delay or failure to perform arising from circumstances beyond its reasonable control, including communication failures, failures of infrastructure or third-party providers, cyber-attacks, changes in legislation, or force majeure.

15.3 Notices: notices from Coflow will be given by email or by display within the Service, and will be deemed delivered upon dispatch or display.

16. Governing Law and Jurisdiction

16.1 These Terms shall be governed by the laws of the Republic of Cyprus, and exclusive jurisdiction shall be vested in the competent courts of Cyprus.

17. Contact

Company name: SheBossIt (Cyprus) Ltd

Email: contact@shebossit.com

Address: Ifigenias 8, Livadia, Cyprus